Wie registriere ich mich mit LuxTrust

Step 1

Open the web page “app.leneda.eu” in your browser. You will see the log-in screen with different options.

Step 2

At the bottom you will see “Apply for access” for new users. Click on this option to start your onboarding.

Step 3

In this step, you need to choose whether you want to onboard yourself or if you want to register a company to Leneda. Choose “Myself” if you want to access Leneda in your private context. If you want to access Leneda in a professional context (company, organization, administration or ownership association) then choose “A company” to register your company. Note that you need to register yourself first before being able to onboard the company.

The related procedure to onboard a company can be found here.

Step 4

Before continuing with the onboarding process, you must read our “General Terms of Use” and our “Privacy Policy”. To proceed, confirm your agreement by clicking on “Agree and continue”.

Step 5

Choose the option: “Authenticate using LuxTrust”. This will take you to the familiar LuxTrust Log-in screen.

Step 6

Enter your LuxTrust “User ID” and “Password” then click “Next”. This will bring you to the validation via LuxTrust App on your mobile end device.

Step 7

Validate your LuxTrust login using your LuxTrust certification device. When you validate, an information exchange between Leneda and LuxTrust takes place in background and your names as registered in LuxTrust are communicated to Leneda.

Step 8

The process takes you to the next screen, in which your first and last names are already filled out. We just need a couple of more information from you to wrap things up.

• Salutation (how should we address you?)
• Preferred language (which language do you want the Leneda to communicate with you?)
• Date of birth (We check this information against LuxTrust to make sure we have the correct data. Moreover, if you ever lose your access to Leneda, we can use this to verify that it is you)

After filling out further information about yourself, please click “Continue”.

Step 9

Now we need to define how we can communicate with you. We will ask to provide your email address and phone number(s), which you will then need to verify. Please note: An email address and a mobile phone number are mandatory.

Step 10

After entering your email address, the “Send verification code” button will appear.

Click on it and enter the verification code that was sent to your email inbox.

If you notice a typo in the provided email address or accidentally entered the wrong one, you can correct it and request a new verification code.

Later, you can also change your email address in the system if needed.

Step 11

After verifying your email address, we will ask for your mobile phone number. First, select the country of your provider and then enter your mobile phone number without the country code. When you click on “Send verification code”, you will receive a unique code via SMS. Enter the verification code that was sent to the provided mobile phone number.

If you notice a typo in the provided number or accidentally entered the wrong one, you can correct it and request a new verification code.

After successfully entering the correct verification code, you can either add an additional landline number or continue to the next step by clicking “Continue”.

Step 12

In the final step of your registration, we ask you to provide a contact address.

You can choose between a normal address or a PO Box address.

By the way, all of the fields that include a red mark are mandatory fields.

When you are done with the entry of your address, you can click on “Submit application”.

Step 13

Congratulations, you successfully completed the onboarding process in Leneda.

On your screen, you will see your Energy ID, which is created by Leneda uniquely for you.

You will need this ID when you communicate with your supplier or with your DSO. Now click on “Continue”.

Step 14

If no automatic match with an already existing customer could be made, you will see this window with the option to enter your Metering Point code, or the device serial number. You can find your Metering Point code (POD) on your electric or gas bill.

The device serial number is written on your electric meter, gas meter, or also on the bill.

After entering the number, click on “Request access” or choose to “Skip this step.”

Step 15

Welcome to Leneda.

You arrive now on your Leneda Dashboard and finished your onboarding.